SS21CSWB: The Ultimate Guide to Using Connected Services

Learn what SS21CSWB covers, how it boosts Jeep, Dodge, Ram, Chrysler owner experiences, and how dealerships can train to deliver connected services.

Introduction

When buying a new Jeep, Dodge, Ram, or Chrysler, today’s customers expect more than just horsepower — they want technology at their fingertips. That’s where SS21CSWB comes in.

SS21CSWB is a comprehensive training module that helps dealership staff understand, explain, and deliver Connected Services to customers. From remote start to owner support, this training empowers teams to meet modern tech demands and boost customer satisfaction.

What is SS21CSWB?

SS21CSWB stands for a training or study module focused on Using Connected Services in vehicles sold by Stellantis brands, including Jeep, Dodge, Ram, Chrysler, and Wagoneer. Its goal is to ensure dealership staff understand all the digital tools available — like the Global Mobile App, Uconnect Market, and specific branded services — so they can teach customers how to use them confidently.

Connected Services help drivers stay in control with remote commands, real-time updates, and loyalty perks — all accessible from a smartphone or in-dash system.

Why Connected Services Matter

Today’s buyers, especially millennials and Gen Z, expect smart technology in their vehicles. According to multiple surveys, 70% of millennial car buyers consider advanced tech features a must-have.

Features like Remote Start, Vehicle Locator, or in-app maintenance scheduling aren’t just nice add-ons — they’re deal breakers for a growing market segment.

Dealerships that master SS21CSWB training can stand out by delivering a modern, connected experience that builds trust and loyalty.

Key Connected Services Explained

Remote Start

Remote Start is one of the most used features. Through the Global Mobile App, owners can start their vehicle from anywhere — warming it up on cold days or cooling it down before they get in.

Example:
A Jeep owner heading out on a snowy morning can start their vehicle from the kitchen, so the cabin is warm and windows are clear by the time they’re ready to drive.

Alarm Set Off

The Alarm Set Off feature provides instant alerts if the vehicle’s alarm is triggered. This keeps owners connected to their vehicle’s security status 24/7.

Practical Tip:
Show new owners how to set up alarm notifications on their phones during the final delivery walkthrough.

Owner Support+

Owner Support+ takes roadside assistance and combines it with vehicle health reports, maintenance reminders, and easy scheduling. It’s like having a digital co-pilot that ensures the vehicle stays in top shape.

Uconnect Market

Uconnect Market is a next-level in-vehicle commerce platform. Owners can:

Pay for fuel at participating stations
Order food ahead
Reserve parking
Schedule service visits
Earn loyalty points for eligible purchases

This enhances convenience while keeping drivers focused on the road.

Brand-Specific Connected Solutions

Under SS21CSWB, each Stellantis brand has its own branded Connected Services:

Jeep Connect
Wagoneer Connect
Dodge Connect
Ram Connect
Chrysler Connect

While the core features overlap, branding them helps make the ownership experience feel unique. For instance, Jeep Connect might highlight adventure-readiness and off-road monitoring, while Ram Connect focuses on work-ready productivity features.

How Dealerships Use SS21CSWB Training

SS21CSWB training ensures sales teams and service advisors can:

Explain features clearly: Use real-life scenarios to show how Remote Start or Vehicle Locator works.
Demonstrate the Global Mobile App: Guide customers through setup on their phones.
Answer FAQs: Many buyers hesitate to enroll simply because they don’t understand the benefits.
Complete the final enrollment step: Make sure every customer leaves knowing how to use Connected Services.

Practical Tips for Delivering Connected Services

✅ Walk the Talk: During delivery, use the app in real-time. For example, lock/unlock the car using the customer’s phone.

✅ Personalize the Pitch: For a busy parent, highlight convenience. For a tech lover, emphasize data and control.

✅ Follow Up: Call or email a week later to check if they’ve used the app — help troubleshoot if needed.

✅ Highlight Security: Many buyers love features like remote lock/unlock or alarm notifications.

✅ Stay Updated: Stellantis often adds new Connected Services features — so keep training fresh.

Comparisons: How Stellantis Stacks Up

When comparing Jeep Connect or Ram Connect to competitors like FordPass or Toyota Connected Services, Stellantis offers similar or better levels of integration, remote features, and loyalty perks. The Uconnect Market is a standout — few automakers have built such a robust in-dash commerce ecosystem.

Conclusion

SS21CSWB isn’t just another training — it’s a gateway to understanding the modern, connected experience that Jeep, Ram, Dodge, Chrysler, and Wagoneer customers demand. Mastering this module helps dealerships deliver smarter sales, better support, and an ownership journey that keeps drivers loyal.

FAQs About SS21CSWB

Q1: What does SS21CSWB stand for?

A1: SS21CSWB is a code for a training module covering Connected Services for Stellantis brands like Jeep, Dodge, Ram, Chrysler, and Wagoneer.

Q2: Who should complete SS21CSWB training?

A2: Dealership sales staff, service advisors, and delivery coordinators benefit most, as it helps them explain and enroll customers in Connected Services.

Q3: How do customers access Connected Services?

A3: Through the Global Mobile App — they can remotely start the vehicle, lock/unlock doors, check health reports, and schedule service.

Q4: What is Uconnect Market?

A4: Uconnect Market is an in-dash system that lets drivers make purchases like fuel or food, reserve parking, and earn loyalty rewards.

Q5: How does SS21CSWB benefit dealerships?

A5: Better-trained teams can boost customer satisfaction, differentiate the dealership, and increase brand loyalty by making tech features easy to use.